FAQ
Short, clear answers to the most common questions.
How do I receive the files?
Immediate download after checkout, plus an email with organized folders and a quick‑start guide.
What software do I need?
Canva (free) for social & sections, Figma (optional) for advanced layout tweaks, and Google Docs for captions & emails.
What’s the license?
One‑brand commercial license per purchase. Use in unlimited campaigns for that brand. Resale or redistribution of source files isn’t allowed.
Do you offer refunds?
Because these are digital downloads, refunds aren’t automatic. If there’s any access or file issue, contact us within 14 days and we’ll fix it or refund you.
Can I upgrade later?
Yes. You can pay the difference to move from Starter → Silver → Platinum → Golden anytime.